At 911 MEX-USA, S.A. de C.V. (“KIPCALM”), the security of our Users is our top priority. We protect your personal data by implementing, applying, and maintaining robust technical, physical, and administrative safeguards.

As a User, you can enjoy a wide range of services through the KIPCALM App, knowing that your personal information will be kept confidential and handled securely. Please note that KIPCALM—together with its subsidiaries, affiliates, parent companies, and related entities—is the data controller responsible for collecting, processing, and using any personal data you provide via the Portal.

For purposes of this Privacy Notice, the Company designates the following address as its registered place of business:

Avenida Ignacio Morones Prieto No. 2110, Suite L6 C.P. 64710, Colonia Loma Larga Monterrey, Nuevo León, Mexico

The personal data that KIPCALM may collect from the User when using the App and/or contracting our services or products—and that may be processed by KIPCALM for service delivery—include, but are not limited to, the following:

Name:
Sex:
Age:
Date of Birth:
Home Address:
Incident:
Date:
Incident Location:
Phone:
Address Reference:
Blood Type:
Medical Conditions:
Type of Emergency:

The personal data collected by “KIPCALM” will be used for the following primary purposes:

(i) to create and maintain the files, databases, and systems required to carry out our operations and services;
(ii) to provide services quickly and efficiently; and
(iii) to conduct internal analyses.

Additionally, your personal data may be used for these secondary purposes:

(i) marketing, advertising, and commercial prospecting;
(ii) offering you other products and services from “KIPCALM” or any of its affiliates, subsidiaries, parent companies, agents, or related entities;
(iii) sending you promotions for other goods, services, and/or products;
(iv) performing statistical analyses, generating information models, and creating current and predictive behavior profiles; and
(v) inviting you to participate in surveys, raffles, and promotions.

The Company has implemented administrative, technical, and physical safeguards to protect your personal information, and we require the same level of protection from every service provider we engage.

You may limit the use or disclosure of your personal data by emailing svc@911mexico.com and stating in the body of the message your full name and the specific data you do not wish to be disclosed. If your request is approved, your information will be placed on our internal exclusion list.

You may exercise your ARCO Rights at any time by emailing svc@911mexico.com. To do so, you (or your legal representative) must submit a request that includes the following:

• Full name of the data subject (User).
• Mailing address (or another means by which we can communicate our response).
• Proof of identity (INE/IFE voter ID or passport) and, where applicable, documents proving the legal representation of the requester.
• Description of the specific personal data for which you wish to exercise ARCO Rights, and the particular right(s) you seek to exercise.

If one or more of the above documents are missing and/or contain errors or omissions, KIPCALM will notify you within three (3) business days of receiving the request and will ask for the missing documents and/or corrections. You will then have five (5) business days from that notification to provide the updated information; otherwise, the request will be deemed not submitted.